FAQS
dildosstore.
Dildos store is a professional dildo manufacturer. We skip the middleman and deliver high-quality dildos warehouses directly to you, so that you can enjoy the best price, save money and worry! We operate with a 5% profit on each product. If you find that the price is beyond the market price and you want to communicate or wholesale on a certain product, please contact us
Do lneed to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us: 1. Quick checkout process 2. Easily view your order status and order history 3. Receive updates detailing our new releases and special promotions
What if l typed the wrong email address or want change the ordered product?
Please contact us so we can change your email address. We can change your email address, name, and address. If you want to change the ordered product, we can also change your order. please contact us
service@dildosstore.co.uk
Note: If you applied the wrong shipping address to your order, you will need to contact us immediately with your proper address. If your order has been shipped out already, we apologize. There is nothing we can do in regards to refunds or resending packages. You can try calling your local postal service and with your tracking number that was emailed to try and get them to re-route the package. Since we ship from overseas you will need to wait until the package has entered your country before being able to re-route the shipment.
Why do different products have different delivery times?
We calculate the delivery time according to the material and volume of the product. Generally, the transportation of large-size products is more difficult, the delivery time is longer, and the choice of logistics transportation methods is relatively limited.
What payment methods are accepted?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery. The reasons why we suggest you use PayPal: Payment is traceable. By using your PayPal account, you can trace the status of your payment. When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.
Where is my order sent from? When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. We processes orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. (Orders for handmade products will be processed within 5-8 days) Please note that we don't ship on weekends. Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.